Accessibility at Storage Hornchurch
Storage Hornchurch is committed to providing an accessible and inclusive storage service for all customers in the Hornchurch area, including people with disabilities, older people, and those using assistive technologies. This Accessibility Statement explains how we work to make our website and services easier to use and what you can do if you need additional support when using storage in Hornchurch.
Our Accessibility Commitment
We aim to align our website and key digital content with the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines are internationally recognised standards that explain how to make web content more accessible for people with a wide range of needs, including visual, hearing, cognitive, and motor impairments.
Our goal is for customers in the accessible Storage Hornchurch area to be able to find information, compare unit options, and contact our team without unnecessary barriers. We are continually reviewing our website and customer journeys to improve accessibility over time.
Using Screen Readers
The Storage Hornchurch website is designed to support modern screen-reader software. We aim to use clear headings, descriptive page titles, meaningful link text, and logical reading orders so that screen-reader users can understand content and navigate through pages efficiently.
Images that add important information are provided with alternative text so that screen readers can describe them. Where images are decorative and do not add information, they are either omitted from the reading order or given empty alternative text, so they do not create unnecessary noise for screen-reader users.
Keyboard Navigation
Our website is designed to be usable with a keyboard alone, without the need for a mouse or touchpad. You should be able to move through menus, forms, and interactive elements using the Tab, Shift plus Tab, Enter, and arrow keys.
We work to ensure that keyboard focus is visible at all times, so you can clearly see which element is currently selected. This helps all customers, including those using assistive technology, to manage bookings and find storage information in Hornchurch more easily.
Text, Colour, and Layout
We use clear fonts, sufficient colour contrast, and a consistent layout to support customers with low vision, colour blindness, and reading difficulties. Wherever possible, text can be resized using your browser settings without loss of content or functionality.
Content is written in plain, straightforward language so that it is easier to understand for a broad range of users, including people with cognitive or learning disabilities. We also avoid relying on colour alone to convey meaning whenever we can, and we aim to provide clear labels or text where colour is used.
Ongoing Improvements
Accessibility is an ongoing process. As we develop new features or update information about storage in Hornchurch, we review the impact on accessibility and look for ways to improve. Some parts of the website may not yet fully meet WCAG 2.1 AA standards, but we are working towards greater compliance over time.
We welcome feedback from customers, local organisations, and accessibility specialists in the accessible Storage Hornchurch area to help us identify and resolve any issues.
Contact for Accessibility Requests
If you have difficulty using our website, need information about Storage Hornchurch in a different format, or want to discuss an accessibility requirement when visiting our storage facilities, you can contact our team during normal business hours.
Please include details of the problem you are experiencing, the page or service you are trying to access, and any assistive technology you are using. This information helps us understand the issue and work towards a solution. We will review your request and respond as soon as we reasonably can, and where possible we will offer an accessible alternative or make a reasonable adjustment to support your needs.
