Storage Hornchurch Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Hornchurch provides storage, removals and related services to customers within the United Kingdom. By placing a booking, using our services or allowing our staff to access your premises or goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, business or organisation that places a booking or uses our services.

Services means any storage, removals, packing, handling, collection, delivery, or associated services provided by Storage Hornchurch.

Goods means any items, property or belongings that we are asked to handle, transport or store.

Contract means the agreement between the Customer and Storage Hornchurch incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

Storage Hornchurch provides removal and storage services, including collection and delivery of household and commercial goods, short and long term storage, and related logistics services. The exact scope of the Services will be as stated in our written quotation or booking confirmation issued to you before the work is carried out.

Any additional services requested after the booking is confirmed, or on the day of the move, may incur extra charges and will be provided subject to availability of staff, vehicles and storage space.

3. Quotations and Prices

All quotations are based on the information supplied by you, including property access, the volume and nature of the Goods, distance, any special handling requirements and any specific time constraints. Quotations are not binding if the information provided is incomplete or inaccurate.

Unless stated otherwise in writing, quotations are valid for 30 days from the date of issue. Prices are exclusive of any government taxes, duties or charges that may apply, which will be added where applicable.

We reserve the right to amend the quoted price if:

The work is not carried out within the validity period of the quotation.

There are changes to the collection or delivery address.

Access to the property is significantly different from what was described.

The volume, weight or nature of Goods differs from that which was described when the quotation was prepared.

Additional services are requested or required, including packing, dismantling or reassembly of furniture, additional journeys or waiting time.

4. Booking Process

A booking is made when you accept our written quotation and we confirm availability for the requested date. Your acceptance may be given in writing or verbally, but no Contract will exist until we have confirmed the booking.

We reserve the right to refuse any booking at our discretion. Where we accept a booking, we will issue a confirmation setting out the agreed date, time window where applicable, and key details of the Services to be provided.

You are responsible for checking the booking confirmation carefully and informing us promptly of any errors or changes required. Changes requested after confirmation may affect availability and price.

5. Payments and Charges

Unless agreed otherwise in writing, payment is due as follows:

For removals services, a deposit may be required at the time of booking, with the balance payable on or before the day of the move.

For storage services, charges are usually payable in advance at the start of each storage period, such as monthly or quarterly.

Payment methods accepted will be communicated to you at the time of booking. You agree to pay all charges promptly and in full.

If payment is not received by the due date, we may:

Charge interest on overdue amounts at a reasonable commercial rate.

Withhold delivery of Goods until payment is made in full.

Refuse to provide further services.

Exercise a lien over the Goods stored or held by us until all outstanding sums, including interest and charges, are paid.

Storage charges will continue to accrue while any Goods are held due to non payment.

6. Cancellations and Postponements

If you wish to cancel or postpone your booking, you must notify us as soon as possible. Cancellation or postponement charges may apply, depending on the notice period given.

We may, at our discretion, apply the following scale of charges for removals services:

More than 10 working days before the scheduled date: no cancellation fee, and any deposit paid may be refundable or transferable against a future booking.

Between 5 and 10 working days before the scheduled date: a reasonable percentage of the quoted price may be charged to cover allocated resources and administration.

Less than 5 working days before the scheduled date, or if you fail to provide access on the day: up to 100 percent of the quoted price may be charged.

Different or additional conditions may apply to storage contracts and long term arrangements, which will be notified to you separately where relevant.

We reserve the right to postpone, cancel or suspend Services due to circumstances beyond our reasonable control, including extreme weather, vehicle breakdown, staff illness, accidents, traffic disruption, safety concerns or legal restrictions. In such cases, we will aim to rearrange the Services at a mutually convenient time and limit any additional charges, but we will not be liable for any indirect or consequential losses arising from such postponement or cancellation.

7. Customer Responsibilities

You agree to:

Provide accurate and complete information about the Goods, access and any special requirements.

Ensure that you have all necessary permissions, consents and legal rights to move, store or dispose of the Goods.

Arrange suitable parking and access for our vehicles and staff at all addresses involved in the move or collection.

Pack, secure and label Goods appropriately where you have chosen to carry out your own packing.

Remove or secure any fixtures, fittings or items which are not to be moved.

Be present or provide an authorised representative at the collection and delivery locations to provide instructions and sign paperwork.

You are responsible for checking that nothing is left behind at the property once the move is completed. Our staff are not required to dismantle fitted items or carry out work that may cause damage to the property unless this has been specifically agreed.

8. Goods Not Accepted for Carriage or Storage

We do not accept the following items for carriage or storage unless we have expressly agreed in writing in advance:

Perishable, hazardous or dangerous goods including flammable liquids, explosives, gas cylinders, chemicals and toxic substances.

Illegal items, including stolen goods, drugs or items that you do not have legal title to.

Animals, plants or living organisms.

Money, jewellery, watches, precious metals, stones or other high value items.

Important documents such as passports, deeds, securities or financial records.

If such items are included without our knowledge or consent, we accept no liability for loss, damage or deterioration and we may arrange for their removal, disposal or return at your cost.

9. Liability for Loss or Damage

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to Goods is subject to the limitations set out in this clause and in any insurance or cover options offered.

We will not be liable for:

Loss or damage arising from your failure to adequately pack, protect or label Goods where packing has been carried out by you or a third party.

Normal wear and tear, infestation, atmospheric or climatic conditions, including damp, mould or temperature changes in storage.

Loss of or damage to items that are fragile, have an inherent defect or are already damaged, including assembled flat pack furniture that is not designed to be moved after assembly.

Indirect, special or consequential losses, including loss of profits, revenue or opportunity, or emotional distress.

Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable sum per item, box or consignment, subject to an overall monetary cap as notified to you. Higher levels of cover may be available at additional cost if requested in advance of the move.

You must notify us of any loss or damage as soon as reasonably practicable and in any event within a reasonable period after the Services are completed or you collect your Goods from storage. You must provide evidence of value and proof of loss where requested.

10. Storage Terms

Where we provide storage services, Goods will be stored in a suitable facility as determined by us. We reserve the right to move Goods between storage locations as required, provided that this does not materially affect the service to you.

Storage charges will accrue from the agreed start date until the date you remove your Goods or request delivery. Storage is usually charged in advance and partial periods may be charged as a full period as specified at the time of booking.

Access to stored Goods may be by appointment only and may be subject to reasonable handling or access charges. We may require proof of identity and authority before permitting access or release of Goods.

If storage charges or other sums remain unpaid, we may, after giving reasonable notice, exercise a lien over the Goods and ultimately sell or dispose of them to recover outstanding amounts and associated costs. Any surplus remaining after deduction of charges will be held for you.

11. Waste and Disposal Regulations

We are required to comply with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove household refuse, builder’s rubble, contaminated items or hazardous waste unless this has been agreed in writing and arranged in accordance with relevant regulations.

Where we agree to remove unwanted items or waste, you confirm that you have the right to dispose of those items and that they do not contain hazardous or prohibited materials. Additional charges may apply for disposal, recycling or special handling.

We reserve the right to refuse to carry or store any item that we reasonably believe may pose a risk to health, safety, property or the environment, or that may breach waste regulations. You remain responsible for any fines, penalties, clean up costs or liabilities arising from hazardous or unlawful items provided by you.

12. Delays and Access Issues

We will make reasonable efforts to adhere to agreed timeframes, but timings are estimates and not guaranteed. We are not liable for delays caused by factors outside our reasonable control, including traffic, accidents, adverse weather, access restrictions or delays in gaining keys.

If we encounter access issues, such as inadequate parking, narrow staircases, blocked entrances or unprepared properties, we may charge for additional time, resources or alternative methods of delivery. In extreme cases, we may be unable to complete the work and cancellation charges may apply.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we have the opportunity to address the issue. Many concerns can be resolved quickly by discussion with our team on the day or shortly afterwards.

For more formal complaints, you should set out the details in writing, including relevant dates, addresses, descriptions of the Goods involved and any supporting evidence. We will investigate and respond within a reasonable time frame.

Both parties agree to make reasonable efforts to resolve disputes amicably before considering legal proceedings.

14. Data Protection and Privacy

We will process personal information in accordance with applicable data protection laws. We will use your details for the purposes of providing and administering Services, handling payments, managing bookings, dealing with complaints and fulfilling legal obligations.

Your information may be shared with service providers, insurers and other third parties where necessary for the performance of the Contract or as required by law. We will take reasonable steps to keep your information secure and retain it only for as long as necessary.

15. Changes to Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operations. The version in force at the time of your booking will usually apply to that Contract, unless we agree otherwise with you.

16. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between you and Storage Hornchurch are governed by and interpreted in accordance with the laws of England and Wales.

You and Storage Hornchurch agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of our Services.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or other competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision will be deemed deleted. The remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our quotation, booking confirmation and any additional written terms agreed with you, constitute the entire agreement between you and Storage Hornchurch in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in the written documents forming the Contract.

By confirming a booking or using our Services, you confirm that you have read, understood and agreed to these Terms and Conditions.